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Frequently Asked Questions (FAQ)

Contact us via email, and you will receive the return details. To return the product, pack it securely and send it back in its original packaging to the provided return address.
You can return the product within 14 days of purchase.
The return cost depends on ongoing promotions and the reason for the return. If you received a faulty or damaged product,the return is free. In other cases, the return shipping cost is covered by the customer.
Creating an account is easy! Visit our website, click on the "Profile" icon, and enter the required details (name, email address, password).
You can update your personal information by logging into your account. Here, you can change your email address, account password, and shipping details.